Public Bank has emerged again as among the biggest winners for the Malaysian e-Payments Excellence Awards (MEEA) 2021 by securing three awards for its outstanding contribution towards the growth of Malaysia’s e-payment ecosystem.
Awarded the Best MyDebit Bank, Best MyDebit (Acquirer – Bank) and Best IBG Bank, Public Bank has been winning these awards throughout the years. The Best MyDebit Bank in Malaysia award, for instance, was awarded to Public Bank for the fifth consecutive year.
MEEA is organised annually by Payments Network Malaysia Sdn Bhd (PayNet), to recognise outstanding achievements of banks, businesses and government agencies that have contributed significantly towards excellence, innovation and growth of e-payments in Malaysia.
PayNet, which is the nation’s network and shared central infrastructure provider for Malaysia’s financial markets, in its congratulatory letter said: “Public Bank’s commitment and holistic efforts to drive usage, acceptance, reliability, customer engagement and experience have made a significant impact in propelling e-Payments in Malaysia to greater heights.”
Public Bank believes in the importance of fulfilling customers’ experience in the new normal caused by the unprecedented COVID-19 pandemic.
Amid the pandemic disruptions, Public Bank’s key digitalisation initiatives remained focus on enhancing convenience, efficiency, security and innovation of its products and services to deliver continued service excellence to its customers, particularly on the delivery of contactless and cashless digital payment services such as merchant online onboarding and online payment in order to curb the spread of COVID-19 and reduce the physical contact between buyers and traders.
Public Bank will continue to provide full support to boost the country’s migration to electronic payments by launching more e-Payment initiatives while continuously enhancing its digital banking platform, creating a unique and better user experience.
Apart from user experience, information security is another area that Public Bank focuses on to prevent cyber security threats. Ensuring a robust management of information security, Public Bank constantly reviews its policies and standards pertaining to information security and cyber threats management, ensuring a secure banking environment that is in line with the latest development, adequate and effective to mitigate possible future risks for customers’ peace of mind.
Source and Picture by Public Bank Malaysia
